FAQs (Frequently Asked Questions)
Q:
Why should I choose Credit Claims to handle my claim?
A:
Our management team are all former bank executives and our specialist Mortgage Claims Advisers have many years of experience in Mortgage Advice. We have the necessary expertise to get your money back in the shortest possible time. We know exactly what it takes to get the lenders and brokers to payout quickly!
Q:
How long will my claim take?
A:
Mortgage-mis selling is a complex area requiring a detailed analysis of the advice given to you. We would estimate a timescale of anything from 6 to 18 months for the completion of your claim.
Q:
What sort of Mortgages can I claim for?
A:
We can help you claim compensation for mis-sold Residential mortgages as well as Buy to Let mortgages, in certain circumstances,
Q:
How far back can I go with my claim?
A:
Ideally we will want to investigate any mortgages sold through a broker since Oct 2004 and in particular those mortgages with a Sub Prime lender.
Q:
Can I make the claim myself?
A:
Yes of course you can, however many people prefer the claim to be managed on their behalf taking the hassle and stress away from the entire process.
Q:
Do you charge an upfront fee?
A:
We do not charge any upfront fees. We only charge our flat fee of 25% (plus VAT) once we have succeeded in reclaiming your money.
Q:
I don’t have any paperwork relating to my mortgages
A:
No problem we can still help. We can get all the information we need from the brokers and lenders involved with the sale of your mortgage under the Data Protection Act.
Q:
How safe is my personal information?
A:
We are registered with the Information Commissioners Office and our procedures fully comply with the Data Protection Act 1998. Your personal information is kept safe and secure and is not passed onto any 3rd parties.
