FAQs (Frequently Asked Questions)
Q:
Why should I choose Credit Claims to handle my claim?
A:
Our management team are all former bank executives and our specialist Investment Claims Advisers are all qualified Financial Advisers with experience in Investment Advice. We have the necessary expertise to get your money back in the shortest possible time. We know exactly what it takes to get the banks to payout quickly!
Q:
How long will my claim take?
A:
Our expertise means we can get your claim paid out in the shortest possible time. Please allow upto 4 months for settlement of your claim, although we would expect most claims to go through much quicker.
Q:
What sort of Investments can I claim for?
A:
We can help you claim compensation for mis-sold Investment Bonds, ISA`s, Unit Trusts or any other type of risk based Investment. It doesn`t matter if your Investment has been cashed in you can still claim.
Q:
Can I make the claim myself?
A:
Yes of course you can, however many people prefer the claim to be managed on their behalf taking the hassle and stress away from the entire process.
Q:
Do you charge an upfront fee?
A:
We do not charge any upfront fees. We only charge our flat fee of 25% (plus VAT) once we have succeeded in reclaiming your money.
Q:
I have moved bank and cashed in my Investments can I still make a claim?
A:
Yes both existing and old Investments can be claimed upon.
Q:
Will the bank close my account if I make a claim?
A:
The Banking Code Standards Board clearly advises that they should not take a 'disproportionate response' and should always treat customers 'sympathetically and positively'.
Q:
How safe is my personal information ?
A:
We are registered with the Information Commissioners Office and our procedures fully comply with the Data Protection Act 1998. Your personal information is kept safe and secure and is not passed onto any 3rd parties.
