Frequently Asked Questions
Why should I choose Credit Claims to handle my claim?
Our management team are all former bank executives and our claims advisers have many years experience in the financial services market. We have the necessary expertise to get your money back in the shortest possible time. Our success has been recognised with awards in the Bolton and Bury Business Awards 2011 and 2012 in the category of Customer Excellence. You can be confident your claim is in safe hands.
What sort of accounts can I claim for?
We can help you get back PPI on personal loans, secured loans, hire purchase agreements, mortgages and credit cards. We can help you claim compensation for mis sold Investment bonds, ISA`s, unit trusts or any other type of risk based investment. We can also help investigate mis sold mortgages taken out through a broker especially those with a sub prime lender. Interest Rate Swaps were sold alongside many types of business loans.
Can I make the claim myself?
Yes of course you can, however many people prefer the claim to be managed on their behalf taking the hassle and stress away from the entire process.
Do you charge an upfront fee?
No – we do not charge any upfront fees. We only charge our fee at the end of your claim when you have been paid out.
PPI Claims are charged at 15% plus Vat (if you apply online) otherwise 25% plus Vat. Mortgage Claims and Interest Rate Swap Claims are charged at 25% plus Vat and Investment cases are charged at 30% plus Vat.
I have moved bank and closed my account can I still make a
Yes both new and old accounts can be claimed upon.
Will the bank close my account if I make a claim?
The Banking Code Standards Board clearly advises that they should not take a ‘disproportionate response’ and should always treat customers ‘sympathetically and positively’.
How safe is my personal information ?
We are registered with the Information Commissioners Office and our procedures fully comply with the Data Protection Act 1998. Your personal information is kept safe and secure and is not passed onto any 3rd parties.
How long will my claim take?
The majority of our claims are settled within 3 months but in some circumstances it could take 6 to 12 months or even longer e.g. if your case has to go to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS).