FAQs (Frequently Asked Questions)
Q:
Why should I choose Credit Claims to handle my claim?
A:
Our management team are all former bank executives and our administration team have many years experience in the financial services market. We have the necessary expertise to get your money back in the shortest possible time. We know exactly what it takes to get the lenders to payout quickly!
Q:
How long will my claim take?
A:
Our expertise means we can get your claim paid out in the shortest possible time. We would expect most claims to be paid within 1 month.
Q:
What sort of accounts can I claim for?
A:
We can help you get back charges going back 6 years on all credit cards and store cards even if you no longer use the card(s).
Q:
Can I make the claim myself?
A:
Yes of course you can, however many people prefer the claim to be managed on their behalf taking the hassle and stress away from the entire process.
Q:
Do you charge an upfront fee?
A:
No we do not charge any upfront fees. We only charge our flat fee of 25% (plus VAT) once we have succeeded in reclaiming your premiums.
Q:
Will the bank close my account if I make a claim?
A:
The Banking Code Standards Board clearly advises that they should not take a 'disproportionate response' and should always treat customers 'sympathetically and positively'.
Q:
How safe is my personal information ?
A:
We are registered with the Information Commissioners Office and our procedures fully comply with the Data Protection Act 1998. Your personal information is kept safe and secure and is not passed onto any 3rd parties.
